We are seeking a visionary and passionate Vice President to lead our customer service operations globally, including a diverse team of dedicated professionals who serve our mission and the needs of our athletes across the world. This new leadership role will report directly to the COO, with the mandate to transform and elevate how we serve our athletes across all brands and the full range of Customer Service touchpoints. You will be a champion of athlete-centricity, spearheading an organizational transformation and cultural shift prioritizing exceptional customer service and engagement at every stage of the athlete journey. 

Role Summary: 

• Lead the Athlete’s Customer Service Journey: Design and implement a global strategy that aligns with our business objectives and exceeds the evolving expectations of our athletes. Build new capabilities, optimize service delivery, and leverage technology to create seamless and personalized experiences. 
• Build and Lead a Winning Team. Lead a diverse and global team of dedicated professionals to raise the bar and elevate standards of performance. Be a champion of transformation, building and aligning the team to a strategy of Customer Service excellence that motivates and develops top talent, reinforces a winning culture, optimizes global and regional structures, and delivers results.