The role of Specialist, Club Member Services will consistently provide world-class, on-brand year-round experience for Rams Club Season Ticket Members through timely proactive relationship building strategies. This role will focus on using CRM tools, member data and touchpoint campaigns to increase their Members’ engagement, loyalty, satisfaction, and retention rates. An ideal candidate is a hardworking and creative professional who is a clear self-starter with strong writing and relationship skills. Also, has proven success in customer service, account management or sales professional setting.

The Specialist will be directly responsible for a defined group of existing Club Season Ticket Members, and will participate on all aspects of client retention, seat relocation, and customer service, with a goal of creating an exceptional member experience. This person will be an integral part of the Club Services team, that will create and deliver best in class gameday service and experiences for all Season Ticket Members, Angelenos and visiting fans from around the world. Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.