The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more.  

As a Sales & Service Executive, you will be responsible for ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where appropriate. To deliver against all sales and performance targets, whilst providing the best customer experience possible, through identifying opportunities to recommend additional Manchester United products. 

This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.

The Role:

• Consistently deliver exceptional service in every interaction with our supporters.
• Take responsibility for your performance, addressing training and development needs by utilising available resources and management support.
• Collaborate with the management team to implement positive changes and improve business efficiency.
• Handle enquiries across multiple channels, including phone calls, emails, and face-to-face interactions (both inbound and outbound), while sensitively promoting all product lines.
• Ensure first-contact resolution for all supporter enquiries, addressing complaints and dissatisfaction to the high standards expected by the club.
• Maintain the highest level of professionalism and accuracy in every interaction, aligning with club and departmental guidelines.
• Set an example by consistently achieving personal targets and objectives.