Reporting to the Retail Manager, the role of Retail and Ticketing Assistant is to provide a customer focused ticketing retail service within a fast paced and busy environment.  Ensuring a friendly, helpful and knowledgeable customer service to all visitors for both home and away games; the postholder will represent the Club and promote the Club merchandise and new product lines. 

NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club diary dictates.

MAIN RESPONSIBILITIES

• Serve customers in a welcoming and efficient manner in order to maximise income for the Club (e.g. upsell and cross-sell specific products to ensure Club sales targets are met)
• Deal with enquiries (either face to face or on the phone), directing them to other colleagues as appropriate
• Process tickets for home and away games via the electronic ticketing system; responding to customer emails on the ticketing account