A successful Suite Concierge provides best-in-class customer service to guests in our Premium Seating levels: Tanner Ridge, Suites, Field Seats and Lexus Lounge. 
 Primary Responsibilities:

• Provide excellent service for Premium areas including Suites, Tanner Ridge and Field Seats
• Greet & welcome each guest with knowledge of premium areas and benefits to assist with any game day inquiries – be able to work all areas as needed
• Be available to all guests/fans for any questions, concerns as they enter their seating area and check on them periodically throughout the match
• Demonstrate recognition by name/seating location and develop rapport with Annual Members
• Ensure food & beverage are delivered and stocked in a timely manner and all guests are being attended to 
• Communicate with Levy & Guest Service staff to ensure gameday services are run effectively and efficiently
• Be knowledgeable about seating layouts and setup/breakdown as needed
• Have the ability to handle escalated situations with calmness and confidence
• Ensure areas remain tidy and communicate to housekeeping when necessary