The National Engagement Officer is responsible for delivering outstanding customer service to Australian Taekwondo’s members, including Member States, individuals, Club owners and master instructors. The role’s responsibilities span across the areas of the organisation’s activities which have a key focus on member satisfaction and engagement including events and communications initiatives. Key Responsibilities include:

Member Services

• Provide excellent customer service as the first point of contact for public and Members' inquiries.
• Provide administrative support to membership processes.
• Manage the WT GMS system and all WT Memberships & Event Entries.
• Provide support for members using the national database (RevSport).

Communications

• Coordinate AT’s social media activities.
• Maintain the AT website.
• Plan and create content for member communications.

Events