The Membership Services Manager is responsible for providing the highest level of customer service to USA Archery (USAA) members, clubs and state associations in alignment with organizational standards of excellence. The Membership Services Manager will also play a key role in supporting member and club growth development strategies, assist with awards fulfillment and provide support to the USAA online store.

Essential Functions

• Manages USAA’s Zen Desk platform and phone lines to provide timely customer service support and creates operational efficiencies for individual, club, and state association members.
• Provides account assistance for membership purchases, disputes, renewals, course and event registrations, member benefits and other resources.
• Approves and processes certificate of insurance requests.