The Membership Service Account Manager will personally manage Houston Dynamo FC & Dash Full and Half Season Ticket Member accounts and is responsible for maximizing Season Ticket Member retention by providing first class customer service and developing personal and long-term relationships with account holders. Relationships will be built through a multiple touchpoint system including but not limited to, face-to-face meetings, outbound calls, personalized letters, emails, servicing inbound calls, and other special team related exclusive Season Ticket Member events. Additionally, the Dynamo FC & Dash Membership Service Account Manager will also be tasked to generate new revenue through maximizing their Season Ticket Member portfolio by continuously identifying key upselling and add-on ticketing opportunities from account holders as well producing referrals resulting in new ticket sales opportunities in the areas of Season Ticket Memberships, Group Sales, and Hospitality spaces in Shell Energy Stadium.