The Membership Sales & Service Officers help drive the strongest emotional connection with our members and supporters. Our Membership Sales & Service Officers are relentless in the delivery of outstanding customer service and are critical in enabling us to achieve our purpose of Belonging Thriving and Winning.

As a Membership Sales & Service Officer, you will be responsible for generating the maximum number of membership sales throughout our busy retention and acquisition phases. You will be required to work autonomously and will be accountable in achieving daily sales targets through a combination of inbound and outbound calls. You will be responsible for ensuring all membership enquiries are responded to in a timely and accurate manner with a key sales focus whilst maintaining the highest levels of customer service.

As a Membership Sales & Service Officer, you will also play a key role within the wider Consumer Business team, with duties covering Reception, Fundraising and match/event days.

The Membership Sales & Service Officers will predominantly work during office hours of 8:30am-5pm, Monday-Friday with a flexible roster. You may be required to work match days, Club events and undertake additional tasks as directed by the Membership Sales & Service Team Lead or the Membership Sales Manager. While this role offers the freedom to work around your existing commitments, we do require candidates to be available most days to ensure coverage during peak hours. We have a varied schedule and can commit to being flexible with availability.