The Membership Experience Manager will be responsible for the account management of Las Vegas Aces members. The Membership Experience Manager will build relationships with Aces members and is responsible for maximizing season membership retention rates by providing exceptional customer service, maximizing new sales, and developing strategies around accounts to ensure long-term relationships, engagement, and referrals. The Membership Experience Manager will be responsible for creating and maintaining a high level of service excellence to drive enhanced customer loyalty resulting in greater membership retention. The ideal Membership Experience Manager brings enthusiasm, professionalism, and the ability to perform their duties at the highest level while proactively seeking new ways to improve the organization’s interaction with our fans. The candidate must strive to make each fan’s experience with the Aces a positive one.