Reporting to the Membership Acquisition and Retention Manager, you’ll be an integral part of Hawthorn’s membership team through outbound telemarketing, membership sales enquiries, match days and member events. This is a full time, fixed term (6 month) contract.

With a fan-centric mindset your tasks will include but not limited to:

• Achieving Sales and KPI’s through outbound telemarketing campaigns by applying sales techniques and strategies
• Provide excellent customer service to all members including have a ‘member first mindset’
• Send follow up emails through Zendesk as well as responding to any member enquiries in a friendly and accurate manner
• Assist with delivering the membership acquisition and retention strategy
• Provide assistance to the wider membership department including casuals and trainees to maintain sales & retention standards across the team
• Performing general membership database duties and ensuring database accuracy and quality
• Assisting with day-to-day administrative tasks including data entry