The Manager/Senior Manager of Ticket Operations is responsible for overseeing and optimizing the ticketing operations for NC Courage and NCFC. This role requires advanced expertise in ticketing systems and a strategic approach to ticket operations to drive efficiency, revenue, and customer satisfaction. The Senior Manager will lead the ticket operations team, ensuring seamless functionality of ticketing platforms, resolving issues, and serving as a key liaison across departments and external partners. This position demands a strong leader with exceptional organizational, analytical, and interpersonal skills and the ability to work a flexible schedule, including nights, holidays, and weekends, especially for matches and events.