Basic Function: 

• Strategically align Texans assets with Luxe Members goals and business objectives.
• Execute and formulate all elements for assigned Luxe member accounts as provided in contractual agreements.
• Provide the highest level of customer service to ensure the overall satisfaction for Luxe members and ensure that a world class experience is delivered throughout the year.

Job Function (Duties & Responsibilities):

• Consult with all assigned Luxe Member accounts by developing/strengthening relationships with Primary and Administrator contacts through “Why” meetings, day-to-day communications, as well as strategizing for early extensions and renewals, and delivering on Luxe Member SMART Goals.
• Ensure all provisions for contractual obligated items are delivered in the most professional way possible.
• Communicate effectively with Luxe Members regarding their SMART goals to ensure that their Luxe membership is driving their business objectives forward on a yearly basis.
• Lead the Luxe Member on-boarding process, with responsibilities to include, but not be limited to, tracking SMART goals for all members, ensuring all new onboarding requirements are executed, ensure that all internal systems are 100% accurate