This position will lead the daily operations of the IT Service Desk to include the management of the IT Support Analysts and continual improvement of IT Service Desk operations. The IT Service Desk Manager is responsible for guiding the design, implementation, and ongoing enhancement of our organization's IT Service Management (ITSM) framework. This individual will build relationships with departments to ensure our IT services are strategically aligned with business objectives, and consistently deliver outstanding customer service to our Texans teammates.

Duties/Responsibilities:

• Manage the daily operations of the service desk, ensuring that all service requests and incidents are resolved in a timely and efficient manner.
• Develops and executes an IT service delivery strategy aligned with organizational goals and long-term business objectives.