The Guest Service Representative is responsible for providing outstanding customer service by greeting fans, scanning tickets throughout the stadium, assisting guests to their seats, posting at such areas as the elevators, passgates, stairwell, escalators & suite level areas. GRS’s will also provide directions to the stadium’s concessions, seating areas, souvenir locations and other duties as assigned.

Essential Duties/Responsibilities:

• Greet guests attending all stadium events
• Input/scan all tickets or vouchers
• Assist guests in seat locations, resolving customer service concerns and provide general information
• Perform pre-game, in-game and post-game duties
• Provide assistance to guests with special needs
• Maintain a visible presence and monitor assigned sections