We are looking for a person with a wide range of abilities to join our team. This role will encompass all aspects of Customer Success and after sales support for our clients. This is not purely an Account Management role – it is much more hands-on. 

You will have the opportunity to work with different customers and requirements whilst developing solutions for our customers using the software. This is an exciting and varied position that will allow you to experience the full cycle of commercial software, from implementation, to Go-Live to after sales support and customer relations, and may include any or all of the following:

• Solution Delivery – how to use our software to solve a client's problem
• High-level support (“how can I use the software to solve my problem “) 
• Participation in research, development and product improvement
• Project work (implementations / launch of new features)
• Creation of Knowledgebase articles and Internal Documentation
• Ability to work with initiative, gather information, analyse and solve problems
• Regular Customer Success (Account Management) meetings with Clients