We are seeking a motivated and customer-focused individual to join our team as a Customer Experience & Operations Coordinator. This role is vital in providing excellent customer service, managing communications, and supporting the operational needs of our tennis venue. The successful candidate will enjoy a mix of face-to-face interactions and administrative responsibilities, with the flexibility to work from home outside school terms.

Aligned with Bayside Tennis Coaching's vision, “Play. Grow. Succeed.”, this role contributes to our mission of creating a positive, inclusive environment where players of all abilities thrive both on and off the court.

Key Responsibilities:  

1. Customer Engagement:
   • Provide exceptional service to customers visiting the venue.
   • Handle new enrolments and maintain relationships with existing customers.
   • Encourage a lifelong love for tennis by ensuring every interaction is positive, supportive, and engaging.
2. Communication:
   • Manage communications via text, email, and social media platforms.
   • Deliver timely and accurate responses that reflect our welcoming and inclusive values.
3. Operational Support:
   • Generate and update weekly match play draws while ensuring fair and fun competition.
   • Coordinate fill-ins to maintain a smooth flow of activities.
   • Oversee Social media accounts and manage shop operations, contributing to a seamless experience for all stakeholders.