Primary responsibility is to support the Manager, Ticket Operations in ticket office operations and its staff as well as perform supervisory duties in the absence of the Manager, Ticket Operations.  Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark’s schedule requires.  
 
This position will be located on-site at BayCare Ballpark in Clearwater, FL.

RESPONSIBILITIES:

• Responsible for servicing accounts and providing unsurpassed customer service. 
• Resolve guest ticket issues by phone and in person before the season and during games.
• Process payments, print and distribute tickets, and process daily sales reports.
• Join the phone bank to assist with incoming calls when necessary.
• Troubleshoot any ticket issues (reprints, credits, etc.) in a timely and responsible fashion.
• Assist with Spring Training and Threshers season account renewals.